Terms of use

Important for anyone using the services provided by Tickital AB.

Purpose of the General Terms and Conditions

The General Terms and Conditions are designed to ensure the safety of both users and Tickital, outlining the expectations for both parties. This includes details about ownership, permissible activities on Tickital’s platform, payment processes, and other key matters that may arise between Tickital and its users. As a user, you are responsible for staying informed about the terms and conditions. Tickital advises all its users to carefully review these terms before using Tickital’s services.

1. General

1.1 These terms (“User Terms”), together with other terms available on Tickital’s website and mobile applications (collectively referred to as the “Platform”), as well as specific terms provided separately by Tickital in certain cases, govern your use of Tickital’s service (“Service”). The Service is provided by Tickital AB, organization number: 559230-7655, under the brand Tickital (“Tickital”).

1.2 By using the Service on the Platform, you accept these User Terms and agree to comply with them.

2. The Service

2.1 Tickital offers a service that connects advertisers and buyers/renters through its platform. This platform is focused on various types of tickets, mainly in public transportation. The Service includes a chat function that allows users to communicate directly with each other. Tickital stores the chat history on our backend to ensure service functionality and security.

2.2 Tickital provides access to the Service upon registration. You must be at least 18 years old to enter into an agreement with Tickital to receive payments. Users can upload images from their device gallery to the chat; however, no metadata from these images is stored or processed. If sensitive payment information, such as credit card numbers, is shared, these will be automatically obscured.

2.3 Tickital reserves the right to, at its sole discretion, suspend or deny access to users who violate the User Terms, breach laws, or act in a manner deemed unacceptable by Tickital (e.g., fraud involving discount codes). Fraud will be invoiced and reported to the police.

3. Intellectual Property Rights

3.1 The content of the Platform, including its website, mobile applications, design, and layout, is Tickital’s protected property. This material is subject to trademark, copyright, patent, or other intellectual property rights.

3.2 You may make simple notes, printouts, or similar uses from the Platform. However, you may not reproduce, copy, publish, or distribute any content from the Platform without Tickital’s written consent.

3.3 You may link to Tickital’s homepage. Such a link must direct the reader fully to the homepage without alterations such as minimized or modified windows. Any other form of linking, such as indexing, pop-ups, automated links, or redirects, is prohibited. If you are uncertain whether your intended link complies with the User Terms, always seek Tickital’s permission.

3.4 Unauthorized use of Tickital’s intellectual property may result in civil liability and/or criminal charges under the law.

4. Advertising

4.1 Tickets are advertised on the Platform by users. The Service enables users needing tickets to connect with those wishing to sell or rent their tickets. Users may only have one active advertisement at any given time.

4.2 By using the Service, you affirm that the ticket you advertise belongs to you. Advertising tickets that belong to others is not permitted. You also affirm that you have the right to freely dispose of the ticket you advertise, including the right to sell/rent it according to the Service, the User Terms, and Tickital’s platform functionalities. Users are solely responsible for ensuring compliance with the User Terms and for any consequences arising from non-compliance.

4.3 Upon accepting a buyer/renter via the Service, you are obligated to transfer the ticket to the approved user. Failure to do so may result in you covering Tickital’s costs to procure a replacement ticket for the buyer/renter, along with any administrative expenses incurred by Tickital.

4.4 You must provide all required ticket details in your advertisement and inform the buyer of any relevant information before completing the sale.

4.5 When selling a ticket for its entire remaining validity period, ownership transfers from the advertiser to the buyer. If the ticket remains valid after the advertised rental period, ownership does not transfer; the buyer rents the ticket and must return it at the end of the rental period.

4.6 Ticket transfers must occur via the ticket issuer’s app.

4.7 The advertiser is obligated to transfer the ticket per the ad’s terms to the buyer/renter. The recipient must confirm receipt of the ticket to Tickital. Non-compliance with the User Terms may result in liability towards Tickital and other users.

4.8 If a buyer/renter does not confirm ticket receipt within 60 hours, Tickital has the right to confirm the transfer on their behalf. Unreported ticket receipt issues within this timeframe allow Tickital to process the transaction per the advertisement’s terms.

4.9 Advertisers must provide proof of ticket transfer if requested by Tickital. Failure to do so may result in Tickital withholding payment and refunding the buyer/renter. Tickital may also charge the seller for associated costs.

4.10 Tickital reserves the right to cancel a transaction at any stage. Tickital is not liable for lost income but will refund any paid amounts.

4.11 Unrealistic/unethical advertisements are prohibited. Tickital reserves the right to judge and remove such ads.

5. User-Generated Content

5.1 User-generated content refers to any content that a user of the Service creates and/or uploads to the Platform, such as images, videos, and ad texts (“User-Generated Content”). User-generated content also includes messages and shared images in the chat.

5.2 You guarantee that you have the necessary rights to the User-Generated Content, either by creating it yourself (whether it be an image, a video, or ad text) or that all participants have given you permission to use the User-Generated Content on the Platform in accordance with these Terms of Service. Users are prohibited from sharing payment information in messages; any attempt to share credit card numbers will be automatically obscured by the system to protect users’ security.

5.3 You guarantee that the content does not include protected material without authorization, such as music, videos, or logos.

5.4 You confirm that identifiable persons in the content are aware of and consent to its use, including for Tickital’s marketing purposes.

5.5 By uploading content, you grant Tickital the unrestricted right to use, adapt, store, and distribute it. Tickital retains these rights even after content is removed.

5.6 You waive any compensation claims against Tickital for using your content.

6. Personal Data

6.1 Tickital processes your personal data in accordance with its current Privacy Policy. The chat history is stored on our backend to ensure service functionality and security.

6.2 The seller/renter acknowledges and agrees that basic personal data will be transferred to the buyer/renter. Users may only use this information to complete the agreed transaction between each other. Any other use is prohibited. No metadata is stored when images are uploaded in the chat, only the image content itself.

7. Payment

7.1 Tickital facilitates agreements and payments between users but is not a party to these agreements.

7.2 Tickital charges a transaction fee of 23% from sellers and a service fee of SEK 9 for buyers. These fees may vary. Avoiding fees (e.g., off-platform payments) may lead to account termination.

7.3 Buyers must confirm ticket receipt or risk being charged despite receipt.

7.4 Payments are made via Swish.

7.5 Sellers must provide personal details to receive payments.

7.6 Buyers must pay according to instructions from Tickital or Swish.

7.7 Payments to sellers occur after buyers confirm receipt, subject to Tickital’s review and approval.

8. Limitation of Liability

8.1 Tickital provides the Service “as is” and may modify it without notice.

8.2 Tickital does not guarantee uninterrupted or error-free operation of the Service.

8.3 Tickital is not responsible for user interactions or assumptions about the legality of offers.

8.4 Tickital is not liable for delays, errors, or losses related to Service use.

8.5 Tickital may terminate the Service due to regulatory or legal constraints.

8.6 Inactive users may be removed at Tickital’s discretion.

9. Communication

9.1 Tickital communicates primarily via electronic means.

10. Users’ Relationship

10.1 Tickital is not a party to the agreement between the user who advertises on the Platform and the user acting as a buyer/renter through the advertisement. Tickital is thus not responsible or liable for any compensation to users of the Service or for what has been agreed upon between them when using the Service.

11. Taxes and Declarations

11.1 You are personally responsible for correctly declaring any compensation you receive from a sale/rental facilitated via the Service. Users are solely responsible for any potential tax consequences arising from the use of the Service. This includes payment of taxes and fees, including social security contributions.

11.2 For more information and answers to tax-related questions, Tickital refers you to your local tax authority.

12. User Responsibilities

12.1 As a user, you are obligated to keep your information updated while using the Service. You are responsible for ensuring the information you have registered on the Platform is accurate. You may not register more than one account on the Platform.

12.2 You may not allow another person to use your registered account to either advertise or buy/rent tickets via your account. Consequently, you may not let anyone else use your Tickital account. You undertake to keep your account secure and prevent others from accessing it. If you suspect unauthorized access to your account, you must immediately contact Tickital. Tickital will then block your account and initiate an investigation.

12.3 When you advertise, you are considered the selling/renting party, and when you buy/rent a ticket via an advertisement, you are considered the buying/renting party. Tickital is not part of the agreement made during the purchase/rental of tickets between the selling/renting party and the buying/renting party.

12.4 The buying/renting user is solely responsible for using the ticket in accordance with applicable terms and laws.

13. Indemnity

13.1 As a user, you agree to indemnify Tickital for any claims for compensation from third parties due to User-Generated Content or any other actions in violation of these Terms of Use, applicable law, or third-party rights.

14. Right of Withdrawal

14.1 You acknowledge that no right of withdrawal applies once you access or begin using the Service. This does not affect users’ ability to remove their advertisement from the Platform or cancel a purchase/rental before a ticket transfer has occurred.

14.2 Rentals and sales of tickets via the Platform are not covered by the Distance Contracts Act (Lag (2005:59) om distansavtal och avtal utanför affärslokaler).

15. Amendments to the Terms of Use

15.1 Tickital may modify the Terms of Use in the future. As a user, you are obligated to stay informed of changes to the Terms of Use. You are bound by any changes no later than 30 days after they are published on the Platform or you are notified via email. If significant changes require your consent, Tickital will obtain your consent before such changes take effect.

16. Language

16.1 Tickital provides communication and service only in Swedish and English. Consequently, advertisements are allowed only in Swedish or English. The Service is currently available in Swedish and English, but more languages may be introduced in the future.

17. Interest

17.1 No interest is accrued on the rental/sales proceeds while they are held by Tickital or a third party designated by Tickital.

18. General Disclaimer Regarding Tickital’s Responsibility

18.1 The service provided by Tickital is a platform for advertisements. This means Tickital has no control over transactions occurring between the advertising user and the buying/renting user. The responsibility for offers in advertisements on the Service lies with the advertising user, and you should not assume that an advertisement is valid or lawful simply because it is on the Platform. The Service is provided by Tickital “as is.”

18.2 Tickital makes no guarantees about the functionality of the Service and may suspend, modify, or update it at any time. This means users are not guaranteed uninterrupted or secure access to the Service. You also acknowledge that operations may be affected by factors beyond Tickital’s control.

18.3 Tickital is not liable to its users for costs, damages, or missed trips resulting from active actions or circumstances under third-party control, such as the ticket issuer.

18.4 Tickital is not responsible for damages caused by missed or delayed advertisement responses or incorrect information in advertisement text. Tickital is also not otherwise liable to you for direct or indirect damages or losses caused by your use of the Service, inability to use the Service, or its content.

18.5 Tickital reserves the right to suspend your use of the Service or discontinue providing part or all of the Service if a regulatory change or government decision limits Tickital’s ability to provide the Service.

18.6 Provisions in the Terms of Use shall not limit Tickital’s liability in cases of intentional misconduct, gross negligence, or as required by mandatory law.

19. Applicable Law

19.1 In the event of a dispute concerning the Service or the Terms of Use, Swedish law shall apply. Disputes shall be resolved by Swedish general courts.

20. Contact Information

Mailing address: Tickital AB, Kabyssgatan 4D, 120 30 Stockholm, Sweden
Email: info@tickital.com